Privacy policy

Privacy Policy

Last updated: 30 August 2016.

1. Introduction

1.1 This website ( is owned and operated by Eng Access Pty Ltd (ACN: 612225831) (“EA”, “Eng Access”, “engaccess”, “we”, “us”, “our”). We understand that privacy is important to you and therefore this Privacy Policy (“Policy”) outlines how we collect, use and disclose your Personal Information. Our Policy also outlines your rights, control of, storage and the security of your Personal Information.

1.2 Our General Terms and Conditions for Website should be read in conjunction with this Policy.

1.3 By accessing our website and/or our service, you agree to these General Terms and Conditions for Website and all other terms and conditions and policies as outlined on our website.

2. Collection

2.1 By visiting our website and/or using our service, we may collect, store and use your Personal Information. Personal Information means information personal to an identifiable person and may include for instance, your name, date of birth, email address, photograph, IP address, telephone number, education history, skill set, company name and other similar personal information identifiable to you.

2.2 We may collect your Personal Information when you visit and/or use our website, register to use our service, use our service or communicate or otherwise interact with us.

3. Usage

3.1 We collect and store your Personal Information in order to provide you with access to our website and/or our service. We may use your Personal Information to verify your identity and skill set and other data you provide to us, administer the service and to improve the service we provide you with.

3.2 Where relevant, you consent to us posting and using any photographs, content or any other Personal Information you might upload to our website or otherwise have provided us with consent to publish on our website or as part of our service.

3.3 If you are an Engineer registered on our website, we may disclose your Personal Information including contact details to a Client.

3.4 If you are a Client, we may disclose your Personal Information including contact information to an Engineer registered on our website.

3.5 You agree to keep confidential any Personal Information you may become privy to when using our service and/or accessing our website.

4. Storage

4.1 By visiting our website and/or using our service, you consent to your Personal Information being transferred to and stored on our servers or the servers we use. Our servers or the servers we use may be stored in Australia or overseas.

4.2 If you do not wish your Personal Information to be transferred to and stored on servers either in Australia or overseas, you should not provide your Personal Information to us or visit our website and/or use our service or communicate or otherwise interact with us.

5. Protection

5.1 Your Personal Information is stored on servers that generally have SSL Certificates issued by certificate authorities. Data transferred between you and our website and/or service is generally encrypted. However, we cannot guarantee that your Personal Information is secure. Transmission of Personal Information over the internet or carriage service is at your own risk.

6. Disclosure

6.1 We will only disclose your Personal Information if it is necessary to facilitate the purpose for which your Personal Information was collected and/or to provide our service pursuant to this Policy. This may include for instance, disclosure to Clients and Engineers registered on our website or other users of our website. It may also include third party providers such as information technology service providers, data storage providers or web hosting providers, and to third party partners with whom we have a commercial relationship with, or to any entity related to us or other entities you consent to. We may need to disclose your Personal Information to comply with the law or other legal processes or investigations.

6.2 You consent that your Personal Information may be disclosed to entities outside of Australia and that we will not be liable to you for any disclosure.

7. Transfers

7.1 You consent that any acquirers of us may continue to use your Personal Information as set forth in this Policy.

8. Cookies

8.1 A cookie is a string of information that a website stores on a visitor’s computer and that visitor’s web browser provides to the website each time the visitor returns. We use cookies to help identify and track visitors, their usage and access preferences. You may instruct your web browser to refuse cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website and/or service.

9. Financial information

9.1 If you conduct a credit card transaction, your credit card details or banking details are not stored by us and cannot be accessed by us. Your credit card and banking details are encrypted and stored by a 3rd party payment gateway.

10. Access

10.1 By accessing our website and/or using our service, you agree to provide us with accurate and up-to-date Personal Information.

10.2 You may request access to the Personal Information we may hold about you, or request to update or correct any Personal Information we hold about you, by putting your request in writing to us. We will review your request as soon as reasonably possible unless we are prevented otherwise from doing so.

11. Opt out of communications

11.1 We may from time to time may send information about our website and/or service to you. This correspondence might be in the form of email, social media, postal, telephone or other communication forms. Our emails will generally contain instructions on how to unsubscribe from such communications.

12. Complaints process

12.1 If you are unhappy with any aspect of how we have handled your Personal Information, please provide details of your complaint and any supporting information in writing to us. We will aim to reply to your complaint with an initial response as soon as possible.

13. Policy updates

13.1 This Policy may be updated from time to time, without notice. We are under no obligations to inform you of any amendments to this Policy.

13.2 Any amended Policy will be effective upon posting to the website. Your continued use of the website and/or our service is deemed acceptance of any amended Policy.